Flokefama Celebrates Customer Service Week!
Theme: “Driven by You — Our Customers, Our Priority!”
At Flokefama, our customers remain at the heart of everything we do. This Customer Service Week, we celebrate you for your trust, feedback, and continuous partnership that drives us to serve better every single day.
☎️ Front Desk: The Voice of Floke
Our front desk team handles the largest share of customer interactions from early-morning inquiries to urgent calls during the day. Whether it’s a product request, a follow-up on delivery, or general assistance, they respond swiftly and kindly, ensuring every customer feels heard and valued. Their ability to stay calm and helpful, even on the busiest days, reflects the warmth and professionalism that define Floke.
🏪 Shops: Where Service Meets Smiles
Our shops remain the most direct touchpoint with our customers the place where relationships are built face-to-face. Every walk-in customer receives personalized attention, accurate product guidance, and transparent pricing. From reagent purchases to analyzer consultations, our shop teams embody the spirit of prompt service with a personal touch, making every visit a pleasant experience.
💼 Sales: Understanding Beyond Orders
Our sales team continues to listen, engage, and deliver. Every conversation is more than a transaction it’s a collaboration. Whether you are a long-time client or a new customer, our sales representatives go beyond routine follow-ups to ensure your needs are met quickly, professionally, and with a smile.
⚙️ Engineering: Quick to Respond, Committed to Reliability
The engineering department remains ever responsive to service calls, installations, and maintenance needs. Their swift interventions keep analyzers running efficiently, while their follow-up visits and preventive checks demonstrate our ongoing commitment to minimizing downtime and maximizing customer satisfaction.
🧪 Quality: Your Confidence, Our Daily Measure
Our quality team continues to uphold what Flokefama stands for reliability, consistency, and trust. From monitoring items (disposables, analyzers, reagents and RDTs) to reviewing customer feedback, they ensure that every process meets our high standards. Every observation you share helps us serve you better.
💖 A Heartfelt Thank You!
As we celebrate Customer Service Week, we say thank you for your unwavering trust and partnership. Your feedback sharpens us, your loyalty motivates us, and your satisfaction is what we strive for daily.
At Flokefama, every department plays its part, but the goal remains one to serve you better, faster, and always with care.