Client service · 24/7 call centre
We answer around the clock
24/7 dedicated call centre
Our helpline runs continuously, day and night, for immediate client support and rapid service response.
Seamless operational assistance
Full business coverage from experienced call centre agents committed to excellence.
What we do
Our engineers look after your equipment from the day it arrives, for as long as you use it.
Installation & calibration
Every system is installed, commissioned and calibrated by our engineers, and your team is trained to use it before we hand over.
Preventive maintenance
Scheduled servicing and calibration that keep equipment accurate and in peak condition, minimising downtime.
Troubleshooting
Fast diagnosis by phone, WhatsApp or on site, so faults are understood and resolved quickly.
Repairs & spare parts
Efficient repairs and genuine spare parts that get equipment back in service.
Customer assistance
Ongoing help and training for clinical and laboratory teams, whenever they need it.
Technical support
Report a fault or request help
Contact the support team